Frequently Asked Questions

Q.  What happens if my caregiver/aide isn’t available for my visit?

A. Altamaha HomeCare has employees that work floater positions. These floaters are available to cover schedules uncovered when aides need to be off.

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Q.  Does a doctor have to order my services?

A.  Skilled services require a Doctor’s order but a doctor’s order is not required for non-skilled services. For an explanation of the difference between "Skilled" and "Non-Skilled" services, check out our services page.

 

Q.  Can I change the days of my services if I am not going to be home? 
A.  Yes, you can call the office and reschedule your visit to another day.

 

Q.  Can my caregiver/aide transport me for an appointment?

A.  Altamaha HomeCare employees can transport you in your personal vehicle if the proper paperwork and requirements are met. Contact Altamaha HomeCare Administration for approval and more information.

 

Q.  How will my caregiver/aide be selected?

A.  All Altamaha HomeCare employees have criminal back ground checks and PPD screening completed and they are bonded and insured. They each complete initial training and on-going training through-out their employment with the company. We work hard to make sure that you are paired with a caregiver/aide that best suits you. We also offer peace of mind that Altamaha HomeCare will be responsible for the caregiver/aide if they are injured while in your home.

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Q.  How do I pay for Services?

A.  We accept a wide range of payment options including: 

• private pay

• private insurance

• long-term care insurance

• workers compensation

• Federal and State funded programs

• Medicaid

• Medicare, Medicare Advantage

• Blue Cross Blue Shield

• United Healthcare

• Humana

• Cigna

• Aetna

• Coventry/First Health

• Veterans Administration

For any questions regarding billing, please contact our billing specialist at 1-800-660-7385, or by email: erbennett1955@gmail.com